We are looking for someone who: Can respond effectively to a range of potential issues Has good communication skills Is a good decision maker Has the confidence to be able to effectively escalate situations to Senior ManagersKeyholder SupportSandham Memorial Chapel has a small team of staff and volunteers, who during the day open the Chapel to visitors for them to marvel at the wonders of the paintings by Stanley Spencer. This role reports into the Site Manager and will require occasional attendance during opening hours for training purposes.The National Trust Acts state that a primary purpose of the organisation is to preserve its assets, which include historic buildings, collections and natural sites. To meet this purpose this role will be required to respond to any incident at Sandham Memorial Chaplel in a safe, effective and compliant manner. Your contact details will be transferred from the main site phone after the day shift finishes at 5pm and you will be required to respond to any out of hours incidents that happen on site. This could be anything from a security alarm, fire alarm or an attempted intrusion. As the property has a security company monitoring the onsite CCTV and alarm systems you would be notified if there was an incident that needed attention. With the training that you will receive your response will depend on the situation that you face, attending site if needed. In the event of an emergency situation, you will be responsible for escalating the incident to your line manager and senior managers within the Trust whilst supporting the initial response from the emergency services. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 26th April 2026 *Internal Applicants only* Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174672IRC174672BasingstokeFixed Term p/t (until 28/02/27)Ends: Apr 26th INTERNAL APPLICANTS ONLY As Key Holder support you’ll be the first point of call if there is an incident at the property out of the main operating hours. Salary: £30 on-call allowance per night on shift. Please ignore the £12.75/hour also listed on this advert. Contract Duration: Fixed term until 28th February 2027Working Pattern: Working on a roster basis, this person will respond to any alarms or incidents that happen on site from 5pm to 9am the following day. All applicants must live within twenty minutes from Sandham Memorial Chapel, as a key requirement of our Insurance is that all incidents must be responded to within this timeframe. LI-DNIThe Vyne, Sherbourne St John, Basingstoke, RG24 9HLCompliance.Eligibility to Work in the UK12.75 per hour