Enforcement Team Administrator
Location: Staffordshire (Hybrid)
Salary: GBP 24,570
Hours: Monday : Friday shifts 8am:4.30pm or 8.30am:5pm
We are seeking a highly organised and proactive Enforcement Team Administrator to join the Enforcement department of an established organisation operating within the financial services sector.
This role offers the opportunity to work within a fast:paced operational team, providing vital administrative and coordination support to Enforcement Agents and senior leadership. The successful candidate will play a key role in ensuring the smooth day:to:day running of the Enforcement team by allocating workloads, maintaining accurate records, and liaising with internal departments, clients, and field:based agents.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer service. They offer a supportive and structured working environment with clear expectations and opportunities for development.
Benefits as an Enforcement Team Administrator:
: GBP 24,570 annual salary
: 25 days annual leave plus bank holidays
: Mandatory office shutdown between Christmas and New Year
: Company pension scheme
: Company sick pay scheme
: Eye care vouchers
: Workplace mental health initiatives
: Regular company social events
: Free secure onsite parking
Key responsibilities as an Enforcement Team Administrator:
: Allocating and reviewing caseloads for Enforcement Agents
: Providing daily administrative support to the Enforcement Team Manager and Head of Enforcement
: Completing daily, weekly, and monthly planning activities
: Monitoring Enforcement Agent activity and cleansing records where required
: Liaising with Enforcement Agents and clients on a daily basis
: Managing incoming calls and emails and updating case management systems
: Tracking and monitoring Enforcement Agent vehicles
: Reviewing and maintaining Enforcement Agent certification records
: Supporting Enforcement Agent banking processes alongside the Accounts and Finance teams
: Assisting with Enforcement Agent recruitment processes
: Creating and maintaining spreadsheets and internal documentation
: Working collaboratively with other departments across the business
Requirements as an Enforcement Team Administrator:
: Previous experience within an administrative role
: Experience working within the enforcement or debt collection industry is desirable
: Strong organisational skills with the ability to manage multiple tasks and deadlines
: High attention to detail and accuracy when handling data and documentation
: Confident using Microsoft Office applications, particularly Excel
: Ability to work independently as well as collaboratively within a team
: Self:motivated, adaptable, and able to manage a varied workload in a fast:paced environment
Successful candidates will be required to complete relevant background checks prior to employment.
Apply today to discuss the role in more detail