Job Title: Practice Manager
Salary: £55,000 - £60,000
Department: Operations
Hours: 37.5 Monday to Friday 9am - 5.30pm
Working Pattern: Hybrid - one day, rest of the week in the office
Contract: 12 Months Fixed-Term Contract (Maternity Cover)
Expected Start: July 2026
About Us
The London Clinic is one of the UK's largest independent private hospitals, located in the heart of London's medical district in Marylebone. Established in 1932, we have built a strong reputation for delivering high quality patient care and supporting some of the country's leading consultants.
We provide specialist services across a wide range of areas including cancer care, surgery, orthopaedics, digestive diseases, imaging and rehabilitation. Our teams work together to deliver complex care in a modern hospital environment, supported by experienced clinical, operational and administrative professionals who are committed to maintaining the highest standards of service.
About the role
We are looking for an experienced Practice Manager to join The London Clinic on a 12-month fixed term contract to provide maternity cover. This role provides operational leadership for the medical secretarial team supporting Surgical and Medical consultant services across the organisation, including London Spine Clinic.
London Spine Clinic forms part of The London Clinic and is based on Harley Street. The service supports a group of specialist spinal consultants and therapists delivering expert care in a leading private healthcare setting.
The Practice Manager will oversee the medical secretarial team supporting these services, ensuring administrative processes run efficiently and consultant practices are supported by a high quality and responsive service. The role also plays an important part in supporting the continued growth of London Spine Clinic through close collaboration with consultants and the Business Development team.
This is a varied role combining team leadership, operational management and service development.
Key Responsibilities:
* Lead and manage the medical secretarial team supporting Surgical and Medical consultant services across The London Clinic, including London Spine Clinic.
* Ensure the smooth delivery of administrative services supporting consultant led clinics and procedures.
* Oversee clinic scheduling, service capacity and administrative workflows to ensure services operate efficiently.
* Provide leadership, supervision and support to team members through regular one to one meetings and performance management.
* Coordinate workforce planning, recruitment and annual leave management to ensure appropriate service coverage.
* Act as an escalation point for operational issues and work with teams to resolve service challenges.
* Work closely with spinal consultants and therapists to support the development of their practices.
* Strengthen relationships with referrers including GP practices and physiotherapy providers.
* Promote services and identify opportunities to increase referrals and activity levels.
* Collaborate with the Business Development team to support service growth and revenue opportunities.
The ideal candidate
We are looking for someone with strong operational and leadership experience who understands the dynamics of consultant led services within private healthcare.
You will bring experience managing healthcare administrative teams and will be confident working closely with consultants and senior stakeholders.
Essential experience
* Experience managing or supervising an administrative or operational team.
* Experience managing a team of medical secretaries or healthcare administrators.
* Experience working within a private hospital or private healthcare setting.
* Experience supporting consultant led services.
* Strong organisational and operational management skills.
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
* Private Medical Insurance
* Contributory pension scheme (total contribution up to 20%)
* 25 days holiday plus bank holidays
* Life assurance
* Travel season ticket loan
* Family friendly benefits
* A range of retail discounts
* Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you.