Job Title: Associate Service Delivery Manager
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £33, - £42, + Benefits
Role Type: Full time / Permanent
Role ID: SF
Help deliver critical digital services that keep defence operations running
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Associate Service Delivery Manager at our Babcock Technology Centre site.
The role
As an Associate Service Delivery Manager, you’ll support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission-critical systems.
Day-to-day, you’ll have an exciting opportunity to develop your career in IT service management within a fast-paced, highly regulated environment. You’ll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.
1. Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
2. Building and maintaining relationships with stakeholders and third-party service providers
3. Producing and analysing service reports covering incident, change, release and problem management
4. Supporting incident resolution, service requests and continuous improvement initiatives
5. Contributing to service development, contract renewals and customer proposals
This role is full time, 35 hours per week and provides hybrid working.
Essential experience of the Associate Service Delivery Manager
6. Experience working within IT service management or service delivery environments
7. Knowledge of ITIL frameworks and service management standards such as ISO or ISO
8. Understanding of software support processes and service lifecycle activities
9. Strong communication and stakeholder management skills across multiple levels
10. Experience working in a matrix or complex organisational environment
Qualifications for the Associate Service Delivery Manager
11. ITIL Foundation (or higher) qualification - Essential
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at Babcock
We’re Babcock — a global FTSE organisation with over 26, people working together to make a difference.
Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer.