Role Overview
We are seeking a dynamic and detail-oriented Senior Client Advisor to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.
Your Contribution to the Role
* Tailor the client experience in order to elevate experience and impression of the brand
* Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
* Promote and sell products by identifying our international customers’ needs
* Deliver outstanding customer service and build long-term relationship with customers
* Maintain the store standards according to the guidelines.
* Embody and transmit with passion the company projects through an effective product knowledge
* Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
* Monitor the stock levels and support the activities of the Sale Staff
* Support basic cash operations when necessary
What You Bring To The Team
* Fluency in English and Arabic
* Minimum of 3 years’ proven experience in luxury retail
* Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
* Proficiency in effective sales techniques with a track record of achieving targets
* Solid understanding of store KPIs and how to drive performance
* Highly self-motivated with a positive attitude and refined selling approach
* Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
* Collaborative team player with the ability to build strong internal and external relationships
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