University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The patient transport booking service is run between the hours of 08:00 to 18:00, Monday to Friday and we are seeking a Booking Clerk to work 30 hours per week with a flexible and practical approach to meet the needs of the service
The tasks involved for this role include taking bookings, responding to enquiries, liaising with Trust staff, other NHS Trusts and Healthcare establishments, input data and completing logs as required.
* To work within a team to arrange patient transport for the Trust, General Practitioners, patient and other Healthcare establishments.
To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.
The service is customer responsive with the emphasis on quality.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
To work as part of a customer servcie team in the delivery of Patient Transport Booking services in a busy and demanding call centre envioronment.
To use a range of telecommunications and office equipment in the execution of duties
To receive patient transport bookings by telephone or email.
To input data onto bespoke computer software package.
To develop and maintain effective communication links with hospital staff, General Practitioners, patients, Ambulance services and other external organisations to deliver a high quality customer service.
To respond to enquiries and resolve difficulties with empathy and assertiveness where needed.
To respond to complaints concerning service issues in a positive manner, and with departmental guidelines.
To run and implement daily report from patient record systems. Reporting any discrepancies promptly.
To re-arrange ambulance transport for patient attending clinics over the Christmas and New Year period.
To plan, allocate & control additional ambulance resources as and when required.
To develop an awareness of various ambulance contracts.
To liaise with Trust staff, General Practitioners, Patients and other NHS Trusts and Healthcare establishments to ensure that the secure transport are in place enabling the appropriate use of resources and avoiding duplicated requests.
To record and archive information within statutory requirements.
To ensure that any difficulties in proving transport are brought to the attention of senior staff promptly.
To contribute to the effective maintenance of the departmental procedures manuals and standard operational procedures.
To develop and maintain effective interdepartmental communication links.
To participate in the training and development of trainees within the department