Reviews & Complaints Officer Windsor & Maidenhead (Hybrid) Contract Opportunity The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints. This is a specialist role requiring strong legislative knowledge and high-level written ability. Key Responsibilities: Conducting Section 202 statutory reviews Reviewing S184 decisions Managing Stage 2 complaints investigations Drafting legally robust review decisions Liaising with Legal Services where required Ensuring compliance with Ombudsman standards Requirements: Strong working knowledge of Housing Act 1996 (Part 6 & 7) Experience conducting statutory housing reviews Experience handling complex housing complaints Exceptional report writing skills Local Authority experience essential Rate: Competitive and flexible subject to candidate experience.