Ticketing Operations Manager
Salary: £70,000 - £78,000
Location: Manchester - hybrid (2 days in the office)
Contract: Permanent, Full Time
The Opportunity
We are looking for an experienced Ticketing Operations Manager with a strong background in live payments or ticketing environments, where system availability is business-critical and downtime directly impacts revenue.
This role is ideal for someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents, ensuring rapid resolution, minimal financial impact, and continuous service improvement.
Why This Role Is Critical
Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing.
As Ticketing Operations Manager, you will:
1. Protect revenue by ensuring maximum uptime across all payment and ticketing channels
2. Lead major incident response for payment and ticketing failures
3. Own operational performance across systems used by millions of customers
4. Manage and develop a high-performing operations and incident manage...