Join to apply for the Apprentice Customer Service Advisor role at Lexus Leicester
The Apprentice Customer Service role is an entry-level position in customer service and parts retail within a Toyota/Lexus dealership network.
Responsibilities
* Using the company’s computer system to log stock movements and produce orders
* Liaising with colleagues and customers
* Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers
* Using systems, equipment and technology to meet the needs of customers
* Using a range of questioning skills, including listening and responding in a way that builds rapport
* Understanding the difference between internal and external customers
* Understanding internal policies and procedures, including any complaints processes and digital media policies
* Understanding the different needs and priorities of customers and the best way to manage their expectations
* Knowing the targets and goals to deliver against
Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.
About You
No formal qualifications are required but you must be literate and numerate. You should have a desire to become a first-rate Parts Retailer and a thirst for knowledge.
Desired Skills & Qualities
* Computer literate
* Well organised
* Ability to deal with different types of customers
* Outgoing
* Able to think logically
* A good listener
* Able to follow instructions
* Willing to study
* A team player
* Able to work in a busy, fast-moving environment
Training to be provided
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with highly skilled professionals. Please note: off-the-job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training. All travel and accommodation costs are covered by the employer.
London, England, United Kingdom 1 week ago
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