Service Desk Analyst x2 - 6 month contract - Glasgow
We are working with a busy government client looking to hire 2x Service Desk Analyst to join their growing team in Glasgow.
Due to the nature of the role, successful candidates must hold British nationality and be eligible for SC clearance.
Successful candidates will be involved in the following:
Troubleshoot technical issues using available resources
Manage service requests and incidents in line with SLA
Contribute and improve the Service Desk knowledge resources
Identify and suggest improvements to enhance service quality and process efficiency
Keep customers updated on the progress of their incidents and service requests
I am therefore keen to speak with candidates who have:
Proven experience in a customer-facing helpdesk support role
Strong problem-solving abilities
Excellent communication skills
Technical knowledge and skills in Windows Desktop and Operating Systems, O365, Active Directory, networking and peripheral devices, etc would be a distinct advantage.
Ability to manage and prioritise multiple tasks effectively
Familiarity with ITIL processes would be preferred
Experience in a similar role within a secure environment is highly desirable
Interested? Apply now for immediate consideration!
TPBN1_UKTJ