Based around M56 / M6 Corridor with travel around the Northwest
Main Duties and Responsibilities:
* Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
* ‘Hands on professional’ at the direction of the Customer Service department
* Ensure total transparency with the customer about what will be done and when
* Attend appointments as scheduled by the Customer Service team
* Source materials in preparation of customer appointments by reviewing job sheets in advance
* Manage customer expectations, manage internal and external relationships
* Ensure the property is adequately protected before commencement of works, including PPE and overshoes
* Ensure all works are carried out in accordance with company specific risk assessments and method statements
* Complete work instructions to Customer’s satisfaction and/or NHBC standard
* Tools – carry the full requirement and replace where necessary, PAT tested, van to be kept clean, tidy and organised
* Ensure regular communication with the Customer Service team to update them, update your mobile app accurately and after every appointment
* Escalate / report difficulties as a matter of priority to the Customer Service team, ideally with a proposed solution
* Highlight trends to the Customer Service team
* Materials receipts are to be issued to the office weekly, (ESO sheets)
* Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, complying with change
* Manage customer’s additional work requests with a common sense approach and communicate with the Customer Service team to keep them informed about work completed
* Manage your day well, if you realise you will finish early / need more time, update Customer Services as soon as possible for alternative appointments to be arranged
* Attend quarterly health and safety meetings, contribute on a proactive and constructive basis
* Ensure all health and safety documentation is kept up to date.
The successful candidate will have most of the following experience, skills and attributes:
* Excellent customer service
* Excellent communication and organisational skills
* Ability to work on own initiative to tight deadlines
* Experience in the relevant trades, joinery, decoration, sealant, plaster patching
* Ability to plan, prioritise and organise own workload
* Able to use hand tools and power tools
* Ability to learn role specific mobile applications
* Adaptable/flexible
* Punctual and reliable
* Attention to detail
* Interpersonal skills
* Word / Excel proficient
* Ability to develop good working relationships
* CSCS
* Experience in fencing, groundwork, insulation, plumbing (desirable)
* Qualifications in one of the required trades (desirable)
* Experience of working on a construction site (desirable).
#J-18808-Ljbffr