Job Title: Assistant Manager
Responsible to: Sales & Operations Manager
An exciting opportunity to join our team in Edinburgh. We expect our Assistant Manager to be a future business leader, taking a proactive and entrepreneurial approach to supporting the running of our store in Edinburgh. We are looking for creative, collaborative, and independent thinkers who understand the true essence of luxury retail service and environment.
We want only dedicated retailers who have the ambition to grow with the brand and their department as we expand our physical network globally.
Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations, and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance.
This is a permanent, full-time opportunity working 38 hours per week, 5 days out of 7. Salary starts from £29,000 per annum, dependent on experience.
About the Role
You will be supporting our Store Manager at our retail store in Edinburgh, with these responsibilities-
Customer focus:
* Have a deep understanding of luxury client experience standards and be able to coach your team in this.
* Be a shop-floor-focused individual who has a passion for driving sales and setting an example through your energy, knowledge, and hosting standards.
* Be a strong relationship builder and natural connector.
* Enjoy networking and developing beneficial B2B relationships in the area.
* Work with your Store Manager and Head of Retail to develop client retention initiatives and store awareness actions.
* Have a strong understanding of clienteling strategy and be able to coach your team in developing these skills.
People:
* Develop a culture of success and ambition within your team.
* Ensure the highest standards of behaviour and teamwork by addressing issues directly and setting expectations in line with company values.
* Organise weekly training sessions to improve the team's knowledge of brand and product, and to build confidence in client interactions.
* Be a true coach who inspires the team to grow both professionally and personally.
* Spot, nurture, and retain talent.
Delivery:
* Support your Store Manager with all operational tasks and requests.
* Maintain a luxury environment on the shop floor by driving and implementing visual merchandising standards and overseeing store operations.
* Keep an immaculate BOH stock area with a keen eye on product care and storage standards. Ensure stock management and inventory accuracy are maintained to the highest level.
* Demonstrate knowledge of the company's woven and knitted cashmere products and ensure the store team is confident in styling and advising customers on fit and styles.
About You
* Be a passionate retailer who loves the role and brings infectious energy to the team.
* A true leader who cares for the team and prioritises their development.
* An experienced salesperson who enjoys hosting and delighting guests.
* Can coach the team to meet the same service standards you deliver.
* Be confident in your ability, but open to learning new skills and ways of working.
* Have experience working within luxury retail or hospitality.
* Be an effective communicator with the ability to build and maintain relationships at all levels.
* Have an extensive client network and the ability to build strong relationships with regular and returning customers to encourage repeat sales.
* Show exemplary customer service skills and an understanding of luxury retail environments.
* Demonstrate a keen interest in craftsmanship and authentic Scottish textile manufacturing.
* Show genuine passion for our brand and confidently share our rich history and heritage with customers.
* Be commercially aware and keep up to date with fashion trends.
* Have excellent communication and interpersonal skills with colleagues and customers alike.
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world's finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at
Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.
Closing date – Wednesday, 1 October 2025