Technical Support Engineer
Location: City of London
Salary: £30,000-£42,000
About the Role
We are looking for a talented and motivated Technical Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go-to person for a variety of clients in high profile sectors including FS, delivering both remote and on-site support across London.
One day you could be resolving a complex networking issue, the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. The Technical Support Engineer will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.
What Experience We Need
Strong background in IT support and service delivery, ideally within an IT MSP as a Technical Support Engineer.
Experience supporting both Windows and macOS environments
Solid understanding of network troubleshooting including connectivity, firewalls, DNS, DHCP and TCP/IP
Hands-on experience with Office 365 administration, Veeam backup solutions, and VMware virtualisation
Excellent communication skills with the ability to explain technical concepts clearly to all audiences
A proactive and solution-focused mindset with a genuine desire to help clients
What You'll Be Doing
Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process
Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks
Carry out occasional on-site visits to client locations across London to provide hands-on support when required
Communicate clearly with clients, providing regular updates and setting realistic expectation
Manage your workload effectively, balancing multiple priorities while maintaining high standards
If you're a Technical Support Engineer looking for your next challenge and want to work with a team that values technical excellence and customer care, we'd love to hear from you. Apply now to find out more.