Salary: £35,000 - 41,070 per year Requirements: I require experience in supporting, maintaining, and implementing integrated applications, along with an excellent understanding of CRMs, data systems, interfaces, and digital technologies. Business Systems Analysis experience is essential, including skills in requirements gathering, process mapping, process analysis, and improvement. I look for a proven track record in delivering various projects and outputs while meeting deadlines, consistently ensuring quality and accuracy. Advanced skills in Microsoft Office are necessary, along with familiarity with the broader Microsoft 365 application stack. The ability to work effectively with colleagues across the business and with external stakeholders is a must. I am seeking someone who can get things done, demonstrating a willingness and ability to engage with detailed business requirements while managing time and prioritizing tasks. Familiarity with Agile and Waterfall project methodologies and process development is important. Experience in supporting housing-related ICT applications and users is preferred. Proficiency in using the Microsoft Power Platform to support and develop solutions is required. Responsibilities: I will provide 2nd line support for applications and work with the broader ICT Team to deliver a comprehensive and unified service to the business. I will develop business solutions using a suite of M365 products, including Power Apps, Power Automate, SharePoint, and Dynamics. Collaborating with software providers, I will resolve incidents and deliver enhancements to our solutions. I will support upgrades and patching applications, which includes User Acceptance Testing (UAT) along with the development and maintenance of thorough UAT scripts. Working with the Governance Team and data owners, I will set up and maintain data retention policies within our systems. I will carry out system administration duties to support general maintenance and changes in staff, procedures, and required access. Acting as the ICT lead for business projects, I will provide technical expertise and assist in process design, solution delivery, and implementation. I will identify system improvements and efficiencies that can support our business processes. Investigating new technologies and solutions based on requirements, I will make and support recommendations. I will provide training and user guides for colleagues regarding new software releases, enhancements, new modules, and solutions. Preparing and presenting regular security reports, I will advise on access required to support job roles. I will attend user groups, product webinars, and networking groups to share ideas and discuss best practices. Technologies: ICT Support Microsoft 365 Microsoft Power Platform Security SharePoint Office 365 More: I am seeking an ICT Business Applications Analyst to join our team on a 3-month contract, with the possibility of a permanent position thereafter. The role will be based in Chatham, Kent, and operates on a hybrid working model. If you have any questions, please feel free to reach out. Please note that due to the volume of applications, I may not be able to respond to every application directly. If you do not hear from me within 3 working days, please assume your application has been unsuccessful. last updated 14 week of 2026