We are looking for an 1st line support person office based near wembely this is 5 days in the office
You must have some experince or it graduate
Please email me only with your latest cv and I will get back to you
Job Title:
1st Line IT Support Engineer
Hours of work
Key Information (Essential)
Monday to Friday, 08:30 - 17:30
* Salary is minimum wage
* Must have a basic understanding of Windows 10 and 11
* Must have the right to work in the UK
* Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.
Responsibilities / Essential Skills
* Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements
* Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line
* Management of Service Desk processes such as Joiners, Movers, Leavers, etc
* Ensure that the Service Desk delivers excellent Customer Service
* Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk
* Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables
* Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues
* Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members
* Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion.
* Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources
Experience and Technical Qualifications
* Supporting end users in IT environments
* Azure and On-prem Active Directory administration
* Windows 10/11 OS support
* Microsoft/Office 365 User
Administration
* Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
* Experience using an incident/request helpdesk management system
* Maintaining software and hardware asset management
* Fault diagnosis and troubleshooting for user hardware/software
* Must have a basic understanding of Windows 10 and 11
* Must have the right to work in the UK
* IT graduate or professional already working in IT with a clear IT background
* SharePoint Online
* Mobile Device Management (MaaS360 / Intune)
Qualifications and Certifications
* IT degree, diploma, or equivalent
* Extensive experience delivering IT support services to a diverse organisation