Go back Mid and South Essex NHS Foundation Trust
Outpatient Receptionist
The closing date is 02 November 2025
Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Outpatients Reception Team.
In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.
Main duties of the job
* Welcome patients to the outpatient areas.
* Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
* Work in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
* Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
* Deal with patient complaints/challenging conversations when necessary.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, we are unable to provide sponsorship for this role.
Person Specification
Qualifications
* Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent
Experience
* Previous experience using a computer, phone, email and administration systems
* Demonstrable customer service experience
* Previous experience working with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£24,937 a yearPer Annum (Pro Rata for Part Time)
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