Job Location
Cowie
About The Role
Senior role overseeing stock and replenishment within the InSite division. Reports to the Customer Operations Manager, bridging operational execution and leadership by managing day‑to‑day tasks while standing in for the Manager during absences.
Responsibilities
* Act as primary point of contact in the absence of the Customer Operations Manager, including attending engineering meetings with the customer
* Support in resolving escalated issues and ensure satisfactory outcomes for both the customer and Rubix Industrial Services
* Oversee and perform stock ordering, quality stock cycle counts, and discrepancy investigations
* Supervise housekeeping of office and store areas, maintaining compliance with Rubix Industrial Services standards
* Maintain an accurate and up to date order book, ensuring timely order placement and delivery
* Understand and support the delivery of contractual KPIs
* Maintain accurate records of transactions and inventory movements in relevant systems
* Ensure timely and clear responses to customer and supplier enquiries
* Support Customer Operations Manager in sourcing activities
* Identify and drive value‑add opportunities
* Negotiate prices and delivery terms with suppliers to ensure cost efficiency and adherence to timelines
* Build and maintain relationships with suppliers and the customer’s engineering and procurement teams
* Conduct weekly HSEQ checks and ensure compliance with health and safety guidelines
* Identify, report, and act on hazards, taking immediate corrective actions when necessary
Working Hours
Mon – Fri: 8:30 a.m. – 5:00 p.m. (40 hrs). Breaks: 30 min
Key Skills, Experience & Requirements
* Proven experience in a customer‑facing operational or administrative role
* Experience in the MRO, engineering, or supply chain sectors is desirable but not essential
* Familiarity with inventory management systems and processes
* Basic understanding of procurement and supply chain principles
* Competence in using Microsoft Office Suite, particularly Excel, and ERP systems
* Understanding of health and safety requirements
* Supervisory/Team Leader experience is advantageous
* Relationship building
* Problem solving
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