Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
The Role
We are looking for a driven Practice Manager Supervisor to keep our Remote Practice Management services running at their best. You will support with leading day to day team operations, own client relationships and make sure clinics are delivered accurately across multiple consultants.
* Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously
* Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day
* Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery
* Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings
* Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery
* Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise
* Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours
* Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment
* Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions
* Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support
* Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance
* Experience supporting recruitment and interview processes
* Familiarity with Salesforce or similar systems used for client management and reporting
* Experience contributing to the development or improvement of training materials, tools or operational documentation
Package and Benefits:
* Performance-based quarterly bonus
* Private medical insurance
* Life assurance cover
* Enhanced annual leave (Accrual scheme)
* Enhanced maternity & paternity leave
* Employee Assistance Programme (EAP)
* Enhanced Pension contribution
* Continuous learning & professional development
* Social events
* On-site wellness facilities & healthy snacks
* Tax-efficient cycle-to-work schemes
* Workcation flexibility
Additional Info:
* This is a permanent, full-time position
* Working Week: Monday to Friday, 9am - 5pm
* Based in Haywards Heath - easily commutable from Brighton and surrounding areas across West Sussex
* Hybrid flexibility available following successful completion of probation
* All offers of employment are subject to a valid work permit
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