Everwell are nationwide providers of OH Services who deliver the full Occupational Health remit to a diverse and wide range of clients. We like to consider that we "Make a Difference" with the advice that we provide for our customers and their employees alike and we pride ourselves on doing a great job.
Everwell are looking to recruit an energetic, enthusiastic and customer focused Customer Support/ Business Team Co-Ordinator for their central administration team.
Reporting into the Business Team Manager, this role is primarily focused upon the day-to-day administration of our Occupational Health Services to our clients. This role interacts with customers to ensure they get excellent customer service and that all matters are handled in a timely and efficient manner.
The job involves receiving customer inquiries via phone calls or emails and resolving them, arranging on site clinics, issuing fitness certificates, and ensuring that our clinicians have the clinical kits they need for their visits. Other tasks will involve the arrangement and organisation of appointments for employees and to issue reports or certificates of fitness back to employers.
Duties are varied but will involve the following daily tasks:
* Scheduling visits and appointments with our clients
* Providing telephone support to our clients and their employees
* Proof reading of reports and associated documentation
* Liaison with clinical team
* Monitoring clinical stock
* Preparation of clinical kits
Ideally for this role, you will have the following key skills and attributes:
* Confident and approachable telephone manner
* Excellent EXCEL skills
* Excellent IT skills, as you will be required to use our internal portal system
* Excellent customer service skills
* Ability to carry out multiple tasks at any one time with good organisational skills
* Ability to be able to make your own decisions
* You will be required to work as a part of a team, so you will need to be a good team player
* Previous administration experience is essential for this role
Benefits:
* Competitive salary
* Company pension scheme
* Employee benefits programme – including cash plan, discounts on an array of services including travel, cinema, food etc. and Employee Assistance Programme
* Sick pay
* An element of homeworking
Job Types: Full-time, Permanent
Pay: From £24,500.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
Experience:
* Administrative: 5 years (required)
Language:
* English (required)
Work Location: Hybrid remote in Cheshire, CW11 3AE
Application deadline: 26/09/2025