Job summary
An exciting opportunity has arisen for a flexible and dynamic individual with great interpersonal skills, to join our team as a Booking Officer in the Contact Centre.
Monday to 5pm with 1 hour for lunch
Wednesday to 5pm with 1 hour for lunch
Thursday to 5pm with 1 hour for lunch
Friday to 5pm with 1 hour for lunch
The successful post holder will assist in delivering a smooth and efficient administrative service, contributing to patient care. Some of your time will be spent in the Contact Centre dealing with patients over the phone and online and and some will be spent supporting patients face to face, when they arrive for appointments within Main Outpatients.
Benefits of working for us:
1. Working for a Trust voted 1st for Health and Well-being across the UK (NHS staff survey)
2. Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
3. Discounts for local and national retailers
4. Dedicated well-being services for all employees
Main duties of the job
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition.
About us
Yeovil District Hospital is now part of Somerset NHS Foundation Trust. As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
5. 5 GCSEs or equivalent qualifications including English Language Grade A-C
6. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
Essential
7. Proven experience of providing customer focused service.
8. Proven experience in an administrative role
9. Proficient IT skills including keyboard skills and experience of Microsoft packages
10. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
Experience
Essential
11. Proven experience of providing customer focused service.
12. Proven experience in an administrative role
13. Proficient IT skills including keyboard skills and experience of Microsoft packages
14. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate