Job Title: Portuguese Speaking Customer Service Representative
Location:
Gravesend, Kent (European Head Office)
Contract:
Permanent, Full-time, Monday to Friday (Portugal business hours)
Salary:
£31,000 - £33,000 with excellent benefits
Job Description:
Join a global leader as a Customer Service Representative supporting customers in Portugal. Work in a collaborative, multilingual environment emphasizing innovation and agility.
Key Responsibilities:
1. Manage deliveries and oversee customer accounts in Portugal
2. Act as the first contact for customer requests and inquiries
3. Build relationships through proactive communication and weekly calls
4. Ensure accurate order processing and timely delivery
5. Resolve customer complaints and drive improvements
6. Identify opportunities for customer growth and promotions
7. Coordinate with internal teams to ensure service quality
Qualifications:
* 2-3 years of experience in customer service
* Fluent or native in European Portuguese
* Fluent in English (spoken and written)
* Proficient in Microsoft Office, especially Excel
* Excellent communication and active listening skills
* Positive, solutions-focused attitude
* Strong attention to detail
* Additional languages such as Spanish are a plus
* Experience with SAP and Salesforce is desirable
* Knowledge of international business and complaint resolution
Benefits:
* Competitive salary and career progression
* Contributory pension scheme (up to 7%)
* Life assurance (4x salary)
* Employee Assistance Programme and perks
* Enhanced maternity and paternity leave
* Company events and referral programmes
* Free parking
If you're motivated and customer-focused, apply now to join our global team and make a meaningful impact.
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