Job description First Option Healthcare are looking to add to our vibrant and rapidly growing team! We are providing complex care and making a difference to so many families in the community. We are recruiting for a Trainee Care Manager to work within our Care Management Team based at our Head Office in South London (East Croydon). Benefits: Ongoing Career development £29,000 per annum 23 days holiday plus an additional day for your birthday Competitive pension scheme Excellentsupportingnetwork. Employee assistance program Contributory pension Plus much much more! Skills required for this role: Excellent communication skills Computer literate, able to prioritise and deliver results Strong organisational skills, including risk management Able to work well under pressure & able to problem solve Team player, able to work well within a team environment Responsibilities: Create and maintain care rotas, ensuring all shifts are covered in allocated packages. Reallocate shifts when candidates are absent, ensuring any changes are communicated to both the client and management team. Manage client and candidate relationships by providing effective customer care Assist colleagues within the team as and when required to ensure the smooth running of their packages Monitor staffing levels on each package and provide clients with new candidates as and when required through proactive recruitment and from an existing internal database Provide excellent levels of customer service, including weekly client courtesy calls, client visits and dealing with any queries or concerns Build & maintain candidate relationships Conduct quarterly supervisions with candidates to identify areas of concern and improvements Assist the recruitment and compliance teams with candidate registration and ongoing compliance (right to work, DBS checks, mandatory training) Handle any non-clinical complaints/incidents by conducting investigations Working with the Clinical department to identify training needs for candidates. Attending monthly client visits and other professional meetings as required. Produce monthly reports for clients and the management team. Complete relevant administrative duties such as updating the CRM system. Uphold the fundamental CQC standards of care at all times. Update NHS CCG’s and other health professionals monthly with the progress of packages. Qualifications: No specific qualification required; the role will consider candidates who’ve not worked within this environment previously. But the right candidate needs to be a good communicator, team player, well organised and able to problem solve INDJ