Role: Delivery Specialist-Data Technology
Domain: Energy & Utilities
Key Responsibilities
1. Strategic Account Leadership
* Serve as the single point of delivery ownership for strategic Energy & Utilities clients, ensuring seamless execution across service lines and geographies.
* Co-develop and execute joint business plans with Client Partners and Market Units to drive account growth, profitability, and transformation.
* Partner with Industry Heads to identify and develop sector-specific opportunities including decarbonization, grid modernization, digital field services, and asset optimization.
2. P&L Management and Governance
* Jointly own the account P&L and deliver revenue and margin targets through proactive cost, quality, and risk management.
* Drive account-level planning including revenue forecasting, workforce planning, competency roadmaps, and digital transformation strategy.
* Monitor delivery KPIs, resourcing, and compliance with Infosys quality and governance standards.
3. Transformation and Innovation
* Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes.
* Embed automation, AI/ML, and platform-based solutions to improve productivity and client value.
* Identify opportunities to deploy industry accelerators and reusable solutions to improve time-to-market and competitiveness.
4. Strategic Program Execution
* Anchor large, complex, and strategic delivery programs, ensuring they meet defined business and technology goals.
* Lead and oversee high-impact digital and cloud modernization initiatives across the Energy & Utilities value chain.
* Drive portfolio-level governance, change management, and program assurance across delivery units.
5. Client Relationship Management
* Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement.
* Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations.
* Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling.
6. People & Capability Development
* Lead and motivate cross-functional delivery teams, fostering a high-performance culture.
* Drive reskilling and upskilling aligned to client needs, with an emphasis on digital competencies, agile delivery, and E&U domain depth.
* Mentor and coach senior delivery managers, creating a leadership pipeline within the account.
7. Industry & Ecosystem Collaboration
* Establish and nurture strategic alliances with partners to deliver integrated, value-driven offerings for the E&U sector.
* Participate in external forums, industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain.
* Contribute to solution roadmaps, domain IP development, and sector-specific value propositions.
Qualifications & Experience
* 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector.
* Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid, DERMS, Asset Lifecycle, Customer Experience).
* Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics.
* Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts.
* Expertise in project/program management, digital transformation, and agile delivery methods.
* Expertise in E2E data value chain in data and analytics, should have managed multiple complex engagements in data and analytics domain.
* Experience in solving business problem in any of the industry, understanding of E2E functional flows of the customer business.
* Able to understand the architecture on any Hyper-scaler [Azure and GCP] and identify potential opportunities for improvement.
* Knowledge of cutting edge data platforms such as Databricks & Snowflake
* Able to Create Business Plan for expanding business – Potential Business Opportunities/Competition Strengths, Weaknesses, Continuous improvement, Innovation, and growth Mindset
Key Skills
* Strategic Thinking and Execution
* Deep E&U Domain Knowledge
* Deep understanding of data technology landscape and solution offerings
* Client Relationship & Stakeholder Management
* Innovation and Change Leadership
* Risk Management & Quality Assurance
* Strong Communication and Executive Presence
Success Metrics
* Revenue Growth vs. planned account targets
* Digital and Innovation Revenue share
* Client Satisfaction (CSAT) and Engagement Feedback
* Delivery Excellence: On-time, on-budget, with quality
* Operational Efficiency Index (OEI)
* Employee Engagement & Attrition metrics
* Thought Leadership Contributions (whitepapers, forums, IP)