About
Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch
is a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm
Collection is looking for a skilled and ambitious Digital Marketing
Manager to join our team. You will play a pivotal role in maximising
hotels’ revenues by developing programs to increase occupancy and make
profitable use of its accommodation, meeting and leisure facilities.
You will be an ambassador of a
wider team and manage the company’s marketing department including social
media, affiliate marketing, email marketing, loyalty management, reputation
management and PR & communications. You will directly report to the Head of
Hotels.
Key Responsibilities
·
Plan and execute all digital marketing,
including: SEO/SEM, website, GEO, CRM, social media, and display
·
Work with a dedicated web design agency to
ensure all Montcalm websites are set up to industry best practice, including
sitemapping and technical performance
·
Continually analyse and improve the end-to-end
customer journey across multiple channels and touchpoints
·
Develop social media strategies, including
content creation supported by a marketing executive
·
Maintain a flexible attitude to hosting and
entertaining clients, attending events, and occasional other out-of-hours
responsibilities as needed
·
Measure and report performance of all digital
marketing campaigns, including KPIs and ROI
·
Work with the wider marketing team to ensure
all events, partnerships, and campaigns are adequately supported across the
digital landscape
·
Optimise funnel marketing to ensure all areas
are covered by varying digital strategies
·
Work closely with the wider marketing team to
develop and deploy strategies, tactics, and campaigns to support the business
·
Ensure the digital media platforms across the
company are up to date and have relevant content – including our websites and
social media platforms.
·
Responsible for the line management of the
Marketing team. To supervise, motivate and monitor performance, including
conducting regular supervision meetings, managing sick days and holidays and
approving relevant training.
·
To review all hotel websites to ensure they are
up to date in relation to the competition as well as productivity from internet
segment.
·
To be responsible for Affiliate Marketing.
·
To be responsible for Social Media marketing
and must be fully aware of social media marketing campaigns.
·
To liaise for Reputation Management for all
hotels.
·
To attend management meetings as per
requirement.
Other responsibilities
·
Working within the company’s policies and
procedures.
·
Working to improve the company's social and
environmental objectives.
·
Attendance at company-wide events, including
the staff conference, AGM, company training, etc.
Essential Qualifications & Person Specification
The successful candidate will demonstrate that they have
the following key criteria, personal competencies and skills:
·
Bachelor’s degree in digital marketing or a
related field
·
Minimum of 3 years of experience in Digital
Marketing, preferably in the hospitality industry
·
Demonstrable experience leading and managing
SEO/SEM
·
Demonstrable experience in social media
strategy and ability to grow follower-count organically
·
Experience in optimising landing pages
·
Highly creative with regard to creating content
for social media
·
Solid knowledge of website analytic tools, GA,
and Google Ads
·
Working knowledge of Wordpress
·
Excellent written and verbal communication
skills
·
Experience in SEO-focused writing
·
Ability to work effectively in a fast-paced
environment and manage multiple projects simultaneously
·
Self-motivated and energetic
·
Strong leadership skills with ability to act as
a brand ambassador.
·
A passion for social business.
·
Highly self-motivated, with the ability to work
autonomously.
·
Experience of managing employees.
·
Partnership management.
·
Project management skills ideal (not mandatory).
·
Basic knowledge of updating the website content
and design is ideal (not mandatory).
·
Good knowledge of Excel and analytical tools.
This job description is
designed to outline primary duties and conditions related to the Receptionist
position at a luxury hotel. It is not an exhaustive list and additional tasks
and responsibilities may be required as directed by hotel management.
Benefits
·
Competitive
salary
·
A supportive,
empowering team environment
·
Benefits
platform with various discounts
·
Wellbeing
support, workshops and advice
·
28 holidays
including eight bank holidays, with more holidays after two-year service
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services
·
Discounted
gym membership
·
Access to
Wellbeing platform and sessions, including EAP
·
Awards and
Recognition Programme
·
Annual
parties
·
Regular and
ongoing training and development, including leadership workshops
·
Pension
scheme
·
Birthday
Day Off
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.