Customer Service Administrator Location: Poole, Dorset Hours: Full-Time (Shifts between Monday - Friday 8:30am – 5pm + Saturday 9am – 12pm) Salary: £26,000 per annum Customer Service Administrator Role Overview: We are working with the world's largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team. This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we're looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry-recognised qualifications. Key Responsibilities: This isn't a 'one-size-fits-all' call centre role. You will be responsible for building deep, trust-based relationships and providing tailor-made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks: Client Management & Support: * Handling around 40 inbound customer calls per day, providing clear and supportive assistance. * Assisting with insurance claims and policy queries. * Making necessary adjustments to policies and updating customer records. * Taking payments and issuing insurance documents. Relationship Builder: * You’ll spend time talking to people, listening carefully, and build...