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About The Role
The basic salary for this role is £28,250 plus a quarterly bonus of up to £2,000, meaning you can earn up to £36,250 annually.
Main Responsibilities:
* 40 hours on rota basis, including some evenings and weekends
* Conduct expert surveys of customer’s kitchens, ensuring accurate measurements for the design process
* Record all information electronically in line with GDPR
* Maintain an exceptional customer journey by providing outstanding service, top-quality surveys, and great communication to customers
* Support the showroom team to improve planning skills, provide feedback, and reduce errors within the business
* Ensure high-quality plans by auditing in advance of order/delivery, providing feedback to develop designers’ skills
In addition to any other duties, as a responsible person you must ensure that you have read, understood, and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren offer:
* Staff discount on purchasing a kitchen after 1 year's continuous employment!
* Free annual eye tests as well as a contribution to new glasses
* Great personal development / internal promotion prospects - Fantastic career progression
* Excellent training scheme
* High-quality IT equipment/software including our in-house CAD system
* Business vehicle/fuel card/equipment/uniform provided
* 25 holiday days (plus bank holidays)
About You
Essential Skills and Knowledge:
* Full UK manual driving licence
* Excellent attention to detail and error checking skills
* Highly organised, able to manage own time and multi-task
* Excellent communication skills - both written and verbal
* Be process-driven and analytical while working efficiently
* Able to provide excellent service and expert knowledge to customers
* Problem-solver, willing to think outside the box with a positive attitude
* Strong computer skills - confident picking up new software
Desired Skills and Knowledge:
* Previous experience of conducting home measures/surveys
* Experience using CAD or planner software
* Knowledge of kitchen installation/legislation
* Knowledge of plan checking or error checking
* Previous experience working in the kitchen industry
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