We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to the Visitor Operations Manager, alongside 2 Welcome and Service Assistant Managers, you’ll be part of a team of 24 Welcomers working at Cliveden property/portfolio. The Cliveden team are close-knit with a wonderful sense of community, and the skilled and dedicated staff are supported by hundreds of enthusiastic volunteers. The iconic estate with a luxury hotel, beautiful gardens and riverside setting offers family-friendly events operating all year round. We welcome over half a million visitors, making this property a busy location with a wide range of opportunities for growth. There is always plenty to do at the 375-acre estate, with refurbishment of the famous Long Garden among recent projects, and ambitious plans to upgrade the visitor infrastructure.There are a series of impressive formal gardens giving way to serene woodland walks, all with far reaching views and an abundance of nature changing throughout the seasons. Not far from London, the location is wonderfully rural, so you'll need your own transport to get here.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 12 April 2026 *Internal Applicants only* Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174169IRC174169MaidenheadPermanent p/t (800 hrs py)Ends: Apr 12th INTERNAL APPLICANTS ONLY As the public face of our properties, you’ll provide a warm and friendly welcome. We’re looking for someone who’s calm under pressure, and finds ways to help teams run efficiently in order to achieve the highest standards. You'll be an ambitious team member, striving for quality while dealing with quantity at the busiest visitor business in London and the South East. If this sounds like you, we’d love you to join us as Welcome and Service Assistant Manager at Cliveden.This is a chance to make a real difference, welcoming and including the diverse communities we serve and helping to look after nature, beauty and history for everyone.Salary: £13.25 per hourContract Duration: Permanent Working Hours: 800 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working Pattern: Hours are mainly 9:00-17:00 shifts, with some 9:00-2:30 shifts. This can vary between 1-3 days per week, depending on operational need. Weekend working, bank holidays and some evening shifts will be required. Interview Date: 22nd April 2026We require you to have a full UK driving licence, as you will be required to drive a vehicle across the sites in order to complete presentation works. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.LI-DNICliveden, Cliveden, Maidenhead, SL6 0JACompliance.Eligibility to Work in the UK13.25 per hour