Job Description At Wavenet, we believe in using technology to make real impact — and that’s exactly what you’ll do in this role. We’re on the lookout for a talented Cloud Dedicated Engineer to join our on-site team in Wakefield, delivering expert Microsoft Cloud support that keeps vital healthcare systems running smoothly. If you're someone who thrives on solving complex technical problems, enjoys variety, and values building strong relationships with clients — this could be your perfect next move. What you’ll be doing In this hands-on role, you’ll be the go-to technical expert for escalated issues, working closely with both our internal teams and frontline NHS staff. Whether it's troubleshooting a critical outage, guiding a customer through a cloud deployment, or writing up solutions for our knowledge base, your work will keep systems running and users supported. You'll: Investigate and resolve 2nd & 3rd line incidents escalated from the Service Desk and monitoring tools. Be a trusted advisor to the customer, helping solve problems and explain solutions in clear, human language. Work as an extension of the customer’s IT team — delivering expertise, empathy, and high-quality service. Take the lead in incident triage, root cause analysis, and service restoration — always focused on meeting SLAs. Collaborate with internal teams and third-party suppliers to fix issues and improve services. Spot recurring problems, implement long-term fixes, and contribute to continual service improvement. Share your knowledge through documentation, mentoring, and informal training. Support small-scale project rollouts and get involved in on-call duties where needed.