Dermatology Outpatient Clinic Coordinator
Band 3
Job ref 387-M8974-LG
Site: Bristol Royal Infirmary, Town: Bristol
Salary £24,937 - £26,598 pa pro rata
Closing 17/11/2025 23:59
Hours: Full time – 37.5 hours per week (Monday – Friday)
Contract: Secondment – 9 months
This is an opportunity for an enthusiastic, flexible and hard working individual to join the Dermatology Outpatients team at Bristol Royal Infirmary UHBW.
The successful applicant will be working within our Outpatient Clinic Coordinator Team.
The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to a patient’s first appointment within the Dermatology department. They will manage bookings via our referral system, and be in charge of referrals when directing a patient’s pathway.
This post holder will be a key part of the team, focusing on delivering quality patient care.
*Please be aware we may close this advert early due to high volumes of applications – thank you*
Main duties of the job
Communication:
* To support the triaging of referrals by liaising with key clinical staff
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* To act as a point of contact for queries from clinical and non-clinical staff
* Liaise with clinical and non-clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* Communicate changes to clinics and appointments to patients as instructed, often at short notice
* Show a caring and professional approach towards patients, relatives and carers, and manage distressed interactions with resilience
Organising and Planning:
* Implement the policy for patients who do not attend (DNA) their appointment
* Manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS), escalating any issues immediately to your manager
* Ensure clinic lists are utilised effectively in discussions with the appropriate clinician and manager, and rebook any cancelled appointment slots
* Attend appropriate meetings as required by the role’s line manager
Person specification
* Supportive
* Respectful
Knowledge and Experience
* Clerical/administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
Equal Opportunities Statement
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. We are an equal opportunities employer actively working towards a diverse workforce and are committed to designing our services around the needs of individual patients and those around them.
Application Process Note
Please be aware we may close this vacancy before the advertised closing date. Therefore, please apply as soon as you can if you meet the requirements. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted.
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