Job Description
Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
We are looking for an Account Handler within our growing Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of renewals, mid-term changes and expanded insurance services – all to ensure our customers’ needs are best met through suitable cover and pricing.
What you’ll do
* Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring personal and Team objectives are achieved.
* Participates in team meetings as required, reporting on business progress within their area of expertise.
* Manages assigned projects and contributes to other projects as required.
* Provides relevant management information to senior managers.
* Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process.
* Collates and communicates client requirements to ensure appropriate marketing of the risk.
* Prepares or checks market presentations.
* Liaises with clients and ensures client queries are resolved.
* Responds to market and third-party queries as appropriate.
* Is aware of, and satisfies, territory, tax and legislation requirements.
* Produces high quality and compliant market documentation ensuring appropriate authorisation is secured.
* Plans the most appropriate solution for the client’s demands and needs.
* Takes responsibility for data entry, credit control and chasing subjectivities where required.
* Liaises with support technicians and IBA as required.
* Ensures up to date records are always maintained on company systems.
* Seeks guidance on all complex and technical issues.
* Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail.
Who we’re looking for
* Customer focused approach
* Numerate and literate
* Good communication and interpersonal skills
* Able to work both independently and within a team
* Able to work flexibly to achieve tight deadlines/targets are adhered to
* Good organisational skill
* Computer literate
* Analytical and able to solve problems
* Display an attention to detail and willingness to learn
* Remain calm and resilient under pressure
* Able to positively react to change
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.