As a Customer Account Manager in the SNAP Fleet Services team, you will be responsible for managing a portfolio of existing fleet customers. You will nurture strong relationships, identify opportunities to upsell additional services, support customer queries, and contribute to the financial and operational success of the department. This is a role for a dynamic, customer-focused individual with the ability to collaborate cross-functionally and deliver measurable commercial impact. Key Responsibilities 1. Customer Excellence Focus Build and strengthen partnerships with existing SNAP fleet clients. Proactively identify customer needs and upsell relevant SNAP services. Conduct regular account reviews and performance deep-dives. Respond to customer queries professionally and efficiently. Resolve invoice and other service-related queries with internal coordination. Provide updates to clients on new services, locations, and enhancements. Add 500 new registration numbers to fleet accounts through account management initiatives. 2. Financial Focus Contribute to the achievement of departmental revenue and margin goals. Monitor and report on financial performance across your customer portfolio. Support the team s adherence to sales and bonus targets. Achieve a 20% conversion rate on new business and outbound campaign opportunities. 3. People Focus Promote a positive, team-oriented culture across the department and the wider business. Collaborate constructively with colleagues in other teams to enhance the customer journey. Share customer feedback and product improvement ideas to support business growth. Ensure a consistently high standard of customer service, measured via satisfaction surveys. 4. Health, Safety, and Environmental Compliance Champion SNAP s HSE policies and procedures. Ensure proper PPE usage and visitor safety during site visits. Drive continuous safety improvements by reporting risks and suggesting changes. Contribute to year-on-year reduction of accidents at SNAP-supported locations. Key Success Indicators Effective account management through regular reviews and proactive communication. Increased customer utilisation and service uptake. Positive customer feedback and satisfaction ratings. Achievement of individual financial targets and team campaign conversion goals. Adherence to HSE standards and contribution to safer environments across sites. Candidate Profile Personal Attributes Proactive and positive with a can do, will do attitude. Organised, adaptable, and responsive to change. Customer-centric, always seeking to provide the best solutions. Team player with strong interpersonal skills. Skills, Knowledge & Experience Proven experience in account management or a customer service-focused role. Strong verbal and written communication skills. Experience in high-volume environments; logistics sector experience is a bonus. Ability to manage multiple tasks including inbound calls and outbound communication. Confidence in using CRM tools and analysing account data. Due to our location you must be a driver with your own vehicle Apply today!