As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Service Operations Program Manager
This role sits at the center of how Ciena delivers reliable, high‑performance networking solutions to customers worldwide. It focuses on strengthening service operations processes that directly impact product quality, cost, and lifecycle efficiency. The position partners closely with engineering, service teams, and global partners to enable scalable, data‑driven service execution across advanced optical and routing platforms.
How you will make an impact:
1. Lead cross‑functional project management efforts with Service Operations teams, global service partners, and engineering organizations to resolve complex process issues.
2. Optimize end‑to‑end service lifecycle execution for Ciena products, from introduction through sustainment.
3. Deliver service enablement, New Product Introduction (NPI), service ramp, and continuous improvement initiatives in partnership with engineering teams.
4. Drive initiatives that improve service performance through cost reduction, aging inventory recovery, scrap reduction, and cycle‑time improvement.
5. Define, manage, and report operational performance metrics to identify trends and improvement opportunities.
6. Apply lean methodologies to identify and implement continuous improvement initiatives within Service Operations.
7. Develop data‑driven analytics to identify systemic issues, recommend corrective actions, and implement sustainable solutions.
The must haves:
8. Education: Bachelor’s degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
9. Experience: 10+ years of experience in product manufacturing or process engineering within high‑technology, telecommunications, networking, or complex electronics environments.
10. Demonstrated management of complex projects from concept through execution, resulting in measurable operational improvements.
11. Application of manufacturing or repair process knowledge, including process optimization, logistics, and quality control methodologies.
12. Utilization of product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
13. Ability to collaborate and drive alignment across global, cross‑functional teams in a fast‑paced environment.
14. Willingness to travel occasionally to service partners and internal sites to support critical initiatives, with fluency in English.
Nice to haves:
15. Education: Master’s degree in a related engineering discipline.
16. Background in telecommunications hardware manufacturing or service environments.
17. Application of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
18. Lean, Six Sigma, or 8D problem‑solving methodologies.
19. Advanced analytical, problem‑solving, and decision‑making capabilities.
20. Certifications: PMP certification or a comparable project management qualification.
#LI-ST
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.