Administrator

We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate should ideally have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer thetelephone and liaise with patients mainly over the phone. The main role of theposition is to deal with all of the administrative duties associated withGeneral Practice, including prescriptions, scanning, QOF, GP rotas, and reception work. The hours are quite specific in order to cover the site forall of the hours we are open. If you have worked in general practice or primarycare before that would be useful but it is not essential all of the trainingwill be given.

Main duties of the job

The following are the coreresponsibilities of the Administrator and Office Clerk. There may be, onoccasion, a requirement to carry out other tasks; this will depend on factorssuch as workload and staffing levels as directed by the Practice Manager:

• Carry out administrativeduties associated with working in a busy office environment.
• To use the telephone to callpatients and take inbound calls from patients in the admin office and reception.
• Book, change and cancelappointments for patients in line with current arrangements.
• SystmOne Reporting and Searches
• Deal with things, likeprescription requests, Clinical Rotas, QOF, Recalls, Patient Registrations, Patient Signposting and carryingout duties as requested by the Practice Manager and Partners.
• Always maintain a clean, tidy effective working area
• Support all clinical staff with general administrative tasks as requested
• To work with other teammembers and support the practice operationally. This may included things likescanning, coding, referrals and general office duties.

The hours for this role are veryspecific in order to cover the surgery for the hours we are open:

The post is 37.5 hours per week, Monday to Friday.

You MUST be able to offer flexibility.

About us

Cleckheaton Group Practice prides itself on being a supportive, approachable and patient-focused team. We value strong communication, kindness, respect and collaborative working across all roles.

WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY

Job responsibilities

The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patients and take inbound calls from patients in the admin office.

c. Book, change and cancel appointments for patients in line with current arrangements.

d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

Person Specification

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Qualifications

• Educated to GCSE level or equivalent
• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

SKILLS

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure
• Competent in the use of Microsoft Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.