At Firmdale Hotels, we pride ourselves on
offering an unparalleled luxury experience in the heart of London. Our boutique
hotels, known for their unique design and exceptional service, are celebrated
for creating memorable experiences for our guests. Our Haymarket Hotel is no
exception, providing a vibrant and stylish setting for both our guests and our
dedicated team. Join us, and be a part of a company that values creativity,
teamwork, and excellence.
We are currently seeking a dynamic and
passionate Food and Beverage Supervisor to join our esteemed team at the
Haymarket Hotel. In this role, you will oversee the daily operations of our
restaurant, ensuring that our guests receive the highest level of service. You
will work closely with senior management and team members to exceed guest
expectations consistently.
Responsibilities:
* Manage the daily operations of the restaurant and bar, ensuring smooth
and efficient service.
* Build and maintain strong, professional relationships with guests to
enhance their experience.
* Address and resolve guest complaints promptly, communicating issues to
the Food & Beverage Manager.
* Ensure compliance with health and safety regulations and company
policies at all times.
* Collaborate with the Food and Beverage Manager to deliver high-quality
service.
* Lead daily briefings with the team to discuss service standards and
operational updates.
* Foster a positive work environment to maintain high staff retention and
morale.
What you Need:
* Previous experience as a Restaurant or Food & Beverage Supervisor in
a fast-paced, luxury venue.
* Deep passion for Food and Beverage, with extensive knowledge of quality
products and ingredients.
* Strong understanding of the current market and competitor landscape.
* Proven experience in managing, leading, motivating, and developing a
team.
* Excellent communication skills, both written and verbal.
* Meticulous attention to detail, ensuring that every aspect of service
meets our high standards.
What
We Offer:
* Competitive hourly rate of £19.00 - £21.00
inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commutin
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.