Job Description
Grade 5 - £34,416 - £37,536 pa
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being. This includes issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.
To provide a high-quality housing management compliance service, dealing with fire risk assessments, clutter, unauthorised items in communal areas and storage areas (including utility and other in-take cupboards) within Havering Council's social housing stock. To act as an advocate and champion for the borough.
Key Responsibilities
1. Support residents in maintaining their homes and quality of life.
2. Provide advice and support on issues including hoarding, storage within the stock, and mobility scooter storage.
3. Serve as the principal point of contact to ensure the environment and condition of estates are high quality and well maintained.
4. Develop strong links with other council departments to provide solutions such as access, fire risk elimination, hoarding management, and support for vulnerable residents. Take action as necessary in line with tenancy terms, leases, or legal remedies.
5. Respond to Members' enquiries, service requests, demands, and complaints.
6. Collaborate with police, London Fire Brigade, statutory partners, council services, external partners, and enforcement agencies to prevent and resolve anti-social behaviour, nuisance, and environmental issues.
7. Enforce breaches as deemed necessary.
You must hold a full UK manual driving license.
Please view the Job Profile here.
For an informal discussion about the post, please contact Mark.Connor@havering.gov.uk.
The closing date for applications is 8th May 2025. Interest may be high, and the vacancy may close early.
You will be notified if your application is successful. Interview date to be confirmed.
For assistance with your online application, contact the Recruitment Helpdesk at 01708 432770.
Additional Information
We encourage everyone to apply for jobs with Havering. Applications are considered on merit, regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents and employees come from diverse backgrounds. Find out what it means to Choose Havering.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. If the role involves working with these groups, a DBS check may be required.
Please attach a supporting statement (max 2 A4 pages) explaining how you meet the criteria. Ensure all personal information is removed from uploaded documents, as we practice anonymised recruitment.
About Us
Havering offers excellent transport links into central London, extensive regeneration, and abundant green spaces. It is a hub for startups, expanding businesses, and industries such as construction, logistics, engineering, and manufacturing. Discover why you should work for Havering Council.
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