Here at Mercedes Benz and BYD of Cardiff, we are on the lookout for a Workshop Controller to join our After Sales team. It is the perfect opportunity for a personable, organised, and enthusiastic Workshop Controller to advance their career with the Sinclair Group.
Job Title: Workshop Controller
Full time: 40 hours a week - Monday to Friday, 8:00am to 5.30pm and Saturday morning on a rota basis
Position Pays: £34,500 to £39,500 per annum plus monthly bonus
Location: Mercedes Benz and BYD of Cardiff
The Opportunity:
We have a fantastic opportunity for a Workshop Controller to join our Mercedes Benz dealership in Cardiff. The ideal candidate will currently be working as Workshop Controller and have luxury dealership experience, and/or managed a large busy workshop. We will consider applications from Technicians who can demonstrate strong leadership and Technical skills who is ready to take their first steps into management.
As the Workshop Controller you will work closely with the Service Manager in managing the Service Department to meet and exceed customer expectations, in addition to consistently meeting agreed business goals.
You will be responsible for:
1. Allocate work fairly, according to ability and skill, taking deadlines into consideration.
2. Maintain progress information of each job allocated and liaise with Service Advisors to ensure customers are kept informed.
3. Ensure job card write up and Vehicle Health Checks are completed in a way that is legible and informative for the Service Advisors and Customers.
4. Adhere to internal and manufacturer standards in regards to clocking on and off of jobs.
5. Ensure the recommended manufacturer labour time and the agreed internal / manufacturer labour rates are adhered to at all times, when charging manufacturing, retail or internal customers.
6. Ensure all team attend and complete any internal or manufacturer training, ensuring the development of the service team to support improvement in technical ability, CSI & job performance, whilst ensuring workshop resource is maintained.
7. Ensure completion of CIT NOW video for every vehicle getting a Vehicle Health Check and or for any customer complaints, to provide evidence of repair as required.
More about you:
To be successful in this role you will need:
8. Workshop Supervision or Management experience
9. Proven ability to lead and manage a team
10. Excellent organisation and prioritising skills
11. Ability to work calmly under pressure
12. Experience in this role isn't essential but would be beneficial
13. A full valid and UK Driving License
What's in it for you
14. 30 days annual leave per year (including bank holidays) that will increase with length of service
15. Birthday day off
16. Contributory Pension Scheme
17. Enhanced Maternity/Paternity and Adoption payment
18. Manufacturing specific training along with inhouse training
19. Comprehensive Tool Insurance at no cost to you
20. Staff discounted parts and servicing plus a free MOT every year
21. Recognition of length of service at 5,10,20,30 & 40 years anniversary
22. Life Assurance (death in service benefit) *
23. Staff Car Scheme*
24. Colleague Referral Scheme / Customer Referral Schemes
25. Cycle to Work Scheme
26. Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
27. Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
28. Development opportunities within the Sinclair Group