The Vacancy
Viewings & Enquiries Co‑ordinator
Salary: Competitive + Benefits + Bonus
Location: Bournemouth (Head Office)
Reporting to: Senior Property Consultant
About The Role
We’re looking for a highly organised and customer‑focused Viewings & Enquiries Co‑ordinator to join our busy Resales team. This is a fast‑paced, office‑based role where you’ll play a key part in supporting property sales by managing viewings, handling enquiries, and delivering an exceptional customer experience.
You’ll work closely with Property Consultants, House and Estate Managers, vendors and buyers to ensure every interaction runs smoothly—helping us achieve and exceed sales targets while maximising the value of each property viewing.
What You’ll Be Doing
* Coordinating and booking property viewings, ensuring all parties are fully informed
* Handling incoming calls and enquiries from potential buyers and sellers
* Following up after viewings to gather feedback and communicating this to vendors
* Matching buyers with suitable properties and suggesting alternatives where needed
* Supporting Property Consultants by passing on qualified buyers ready to make offers
* Managing the Resales Enquiry Mailbox and ensuring timely responses
* Recording and maintaining accurate data on the sales system
* Converting leads into viewings and supporting the sales pipeline
* Producing notifications and updates for buyers and sellers
* Assisting with training new team members and participating in ongoing training
What We’re Looking For
Skills & Experience
* Previous experience in estate agency, lettings, property sales, or a similar customer‑focused role (desirable)
* Strong administrative and organisational skills
* Excellent communication and interpersonal abilities
* Confident using Microsoft Office and web‑based systems
* Experience handling enquiries and following up leads within deadlines
Personal Attributes
* Self‑motivated with the ability to work independently
* A positive, can‑do attitude and strong team spirit
* Highly organised with the ability to multitask and prioritise under pressure
* Customer‑focused, empathetic and professional
* Confident handling sensitive or challenging conversations
* Results‑driven with a proactive approach
Qualifications
* GCSE Maths and English (Grade C/4 or above) or equivalent
* Further education (e.g. A Levels) desirable
Why Join Us?
* Be part of a supportive and collaborative team
* Opportunity to develop your career within a growing property business
* Ongoing training and development
* A varied and rewarding role where no two days are the same
Additional Information
* This is an office‑based role in Bournemouth
* Occasional travel to developments or meetings may be required
* Flexibility to work additional hours when needed to support business demands
If you’re passionate about delivering excellent customer service and thrive in a fast‑paced environment, we’d love to hear from you.
Apply today and take the next step in your property career!
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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