Our client is looking for an experienced is looking for a Complaints Support Officer
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
The Corporate Complaints Team is responsible for ensuring an effective, open and robust corporate complaints handling process, developing and implementing policies and procedures as appropriate. The Team oversees complaints as a whole across the Authority with a lead on Ombudsmen liaison.
There is also close liaison with the other complaints teams and representatives across the Council, as well as senior management, elected members, MPs and other authorities and agencies.
The Team is responsible for developing a positive, open and honest complaints culture across the Council and provides support, guidance and training to staff.
Complaints and other representations are assessed to ascertain appropriate action and are recorded on the Council’s case handling system, which the Team also oversees.
Performance information is regularly reported to senior management teams including the Council’s Management Board and Executive. The main task is to log and acknowledge complaints, allocate them to the service area and track response/conclusion. Strong attention to detail, good communication, customer service, good IT and systems skills and ability to learn quickly are the key requirements
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer