Palm Court Manager (F&B) - The Municipal Hotel & Spa MGallery JOIN OUR FAMILY Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you. THE EXCITING OPPORTUNITY We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery. MGallery - Boutique hotels with one-of-a-kind designs (accor.com) A DAY IN THE LIFE OF A PALM COURT MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY What you'll be doing As a Palm Court Manager, you will be reporting directly to the Food and Beverage Operations Manager. You'll take full ownership of the Palm Court operation, inclusive of the Bar; ensuring consistency, excellence, and success in every detail, from the theatre of the bar to the delivery of all food items. You will conduct the whole Palm Court operation, and you will proactively know how to pre-empt the needs of our guests. You will play an important role within the division team as the face of Food and Beverage for our Palm Court and Bar, nurturing strong relationships is crucial to the successful management of the Palm Court. Responsible for all areas of service and preparation, ensuring all opening, closing checklists are completed daily. You will drive a culture of continuous improvement - setting ambitious, clear objectives focused on elevating our service, product consistency, and overall team performance. A sharp focus on cost control and operational efficiency. Alongside the Bar Manager you will take full ownership of stock control, back-office systems such as symphony, MICRO's, with full responsibility for accurate weekly reporting of stock take results and proactive management of variances. Responsible for ensuring all allergen information is continually kept up to date. Ensuring that the specs are accurate, and weekly spec tests are carried out. You will support the Bar Manager in creating magic, and theatre through the deliverance of beverages, and presentation. You will ensure the department is equipped for service via cost controls, stock monitoring and good rota management. You will actively follow AA and LQA Standards at every interaction with our guests both in person and by phone. Accountable for the recruitment and retention of the Palm Court Floor, ensuring we are identifying future talent and continuously developing our people for the future. You will ensure there are always an effective and efficient handover to the Food and Beverage team of the days events. You will be consistently ensuring your team are maximising revenue by upselling all aspects of Food and Beverage. Managing Res-Diary efficiently ensuring that all covers are accurately logged, and No-Shows charged accordingly. You will carry out pre-arrival calls to large parties and proactively resolve any complaints. Naturally you will be the front and centre of every event within the Palm Court, commanding the room. WHAT WE OFFER When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture To learn more about our full benefits package, click here to watch our RBH employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine. MGallery MGalleryMoments LifeatRBH