Job Description
Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.
From this continued success we are now looking to recruit a Customer Service Advisor to allow us to continue our exciting growth plans.
Our aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of?
As a Customer Service Advisor, you will play a key role in delivering an excellent customer Journey during the length of a customer’s agreement.
Role responsibilities;
1. Resolve customer queries over the phone and email in a professional and timely manner.
2. Maintain thorough and accurate agreement records within their bespoke administration system.
3. Build and maintain a strong knowledge of core leasing products and services in asset finance.
4. Provide support to customers regarding future and past transactions on their agreement.
5. Responsible...