Essentials: Were looking for a passionate and detail-oriented individual to join our Quality Department as a Trainee Quality Officer. This is an exciting opportunity for someone with experience in social care who is eager to develop a career in quality assurance. Youll support services across South and Mid Wales, working alongside experienced professionals to uphold and improve care standards.
Youll be proactive, flexible, and committed to collaborative working, with a strong understanding of audits, self-assessments, and person-centred care. A background in operational management within social care is desirable, but we welcome candidates with lived or voluntary experience too. The ability to drive is essential for this role.
Benefits
£500 Refer a Friend bonus
DBS check paid
Social Care Wales registration fee covered
Employee health and wellbeing programme
Comprehensive training and career development
33 days annual leave (including bank holidays)
Performance and attendance-related bonus
On-site parking
Full job description
As a Trainee Quality Officer, you will contribute to improving the lives of individuals with learning disabilities by supporting quality assurance across supported living, residential, and day services. Youll help ensure services are safe, inclusive, and compliant with Welsh legislation and Care Inspectorate Wales (CIW) standards. You will work closely with our specialist support services and play a key role in staff development, service delivery, and maintaining care standards.
Role and Responsibilities
Assist with audits, quality reviews and service improvement projects
Support the implementation of person-centred and inclusive practices
Help services meet CIW inspection domains and legislative requirements
Gather and analyse feedback and quality data to inform improvements
Prepare reports for internal and external stakeholders
Participate in structured learning, shadowing, and training opportunities
Promote dignity, independence, and choice across all services
Experience
Experience in a health or social care setting (paid, voluntary or lived)
Strong communication and interpersonal skills and able to have difficult conversations
Understanding of safeguarding and person-centred care
Basic IT skills (Microsoft Office)
Willingness to travel across South and Mid Wales
Enthusiasm for learning and professional development
Desirable:
Awareness of CIW frameworks and Welsh legislation
Experience contributing to service improvement
Welsh language skills (spoken or written)
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