Customer Services Advisor
Job no: 561161
Work type: Part time, 16 hours per week
Site: Lichfield, Lichfield Retail Park
Categories: Retail Colleagues
Location: Staffordshire
Salary: £10.20 - £12.41 per hour
Business Area: Retail
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and enthusiasm for cars and bikes is the foundation for success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. We provide training to equip you with the skills you need, and you'll be delivering market-leading standards of service.
You'll work on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role includes a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We will help you develop practical problem-solving skills alongside the ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.
We invest heavily in training to help you develop your career, so whatever path you want to follow and whatever pace you want to progress, we support you in achieving your ambitions, whether in Retail or elsewhere in the Group.
We offer a wide range of rewards and benefits. In addition to holiday and contributory pension, you can expect:
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of discounted bikes
* Option to join Sharesave scheme: purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – access up to 30% of pay as you earn it, with savings options
* Health Cash Plan – claim cash back towards healthcare costs
To be successful in this role you will need:
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem-solving skills
* Availability to work on a rota basis, including weekends
Ideally, you'll also have the following:
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We encourage you to apply anyway. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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