Explore
our very big world
We
are looking for true people person who can delight and wow our customers from
the moment they walk in to the hotel. The selected candidate will become a part
of our brilliant Front Office team who always strive to deliver seamless
service for our guests night and day. In this role you will be a key player in
helping our guests make the most of their stay whilst performing assigned
audit functions. You will also work closely with the night supervisor and
manager to ensure effective operation of the night emergency plans. You
need to be someone with great customer service skills and who is an inclusive,
thoughtful and positive team player.
What
you’ll be doing
* Complete
a check lists thoroughly and correctly on a nightly basis.
* General
Front Desk responsibilities including check in/check out, customer
service, answering phones, providing guests with information etc.
* Anticipate
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and
acting on them whenever possible.
* Be
aware of all accounting and auditing practices relevant to the front
office
* Maintain
a strong presence on the front desk at peak times if on night reception,
and to support the night reception if on audit when necessary
* Be
proactive in carrying out tasks and checklists
* Carry
out work delegated by the Night Managers efficiently and correctly on a
timely basis
* Strong
focus on safety and security
* Assist
the Night Manager with walk in situations where appropriate
* Attend
relevant meetings where possible, and to offer ideas and suggestions for
improvement
* Help in
achieving and maintaining relations between days and nights
What
we’re looking for
* Previous
experience working within a hotel Front Office or similar customer service
environment essential
* Knowledge
of Opera PMS is preferable
* Night
worker experience preferred
* Strong
Communication skills (verbal, listening, writing)
* Innovative
* Pro-active,
reliable and flexible
* Great
conversational skills and teamwork-oriented
* Positive
outlook
This
is a full time position (40 hours per week) working night shifts.
Rewards
for work, benefits for your lifestyle
You’ll
be supported in and out of the workplace through:
* Discounts
on hotel rooms, gift shop items, food and beverage
* Learning
and development opportunities
* Recognition
programs
* Wellbeing
programs
* Encouraging
management
* Team-spirited
colleagues
* Free
gym membership, meals on duty and car parking
Simple Made Perfect
At
Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service
hotel experience that has been thoughtfully designed with the essential needs
of frequent traveller in mind. Guests benefit from services and amenities that
provide smart value including fast free Wi-Fi and complementary bottled water
each day. By focusing on the details that truly matter, we can make them
perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow
Windsor, positioned perfectly between London Heathrow Airport and historic
Windsor. A fluid transition between exploration and historical culture. Guests
can rejuvenate after a busy day at work or play in our state-of-the-art fitness
centre. We offer a selection of diverse dining options, international dishes
served at our restaurant, and casual bar snacks in the lounge. Those wishing to
host a special event can take advantage of our personalized event services and
choose a venue that can hold up to 400 guests.
What
really differentiates this hotel is the people working here. If you join the
team you will be part of a warm and welcoming second family who work together
to provide outstanding service to our guests. You will be a valued team member
who will be offered the opportunity to grow and develop and benefit from being
part of the biggest and best hospitality company in the world. Opening doors to
a world of opportunity.
Delta
Hotels is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under applicable law.