Job Description
We are looking for an experienced Project Manager with a background in NICE CXone omnichannel solutions to lead the delivery of high-impact contact center projects. This role requires excellent leadership, stakeholder management, and technical coordination skills to ensure the successful implementation of CXone solutions aligned with business objectives. The candidate should be available to work during European business hours and possess strong French language skills
Responsibilities:
* Manage the delivery of NICE CXone implementation and enhancement projects
* Act as the main point of contact between business stakeholders, technical teams, and vendors
* Define project scope, objectives, timelines, and resource requirements in coordination with internal and external teams
* Monitor project progress, manage risks, and ensure delivery within scope, time, and budget
* Drive communication across multilingual stakeholders, ensuring alignment on requirements, timelines, and outcomes
* Maintain project documentation and provide regular status reporting to leadership
Qualifications
* Fluency in French is mandatory
* Proven experience as a Project Manager on NICE CXone or similar contact center platform projects
* Solid understanding of contact center operations and omnichannel technologies
* Familiarity with NICE CXone components
* Strong skills in stakeholder communication, cross-functional team coordination, and issue resolution
We offer:
* Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
* Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
* Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
* Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
* Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
* Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
* Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.