Main Responsibilities
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our North East region. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. For this position, the Customer Liaison Manager will be focussing on the sites in the south of the region, including Stockon on Tees and North Yorkshire.
Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
This is an exciting time to join this Customer Care team, as they are on an exciting journey to increase customer service standards across the region. We are looking for someone who wants to make a difference in improving the customer experience here at Keepmoat.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and...