Key Responsibilities:
* Serve as the first point of contact for IT support via phone, email, or ticketing system
* Diagnose and resolve basic technical issues related to desktops, applications, printers, and networks
* Escalate complex issues to appropriate teams in a timely manner
* Document incidents, requests, and resolutions accurately
* Follow up with users to ensure issue resolution and customer satisfaction
Requirements:
* 1–2 years of experience in a similar IT support role
* Basic understanding of Windows OS, MS Office, and common IT systems
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and manage multiple tasks
Preferred:
* ITIL Foundation certification or equivalent knowledge
* Experience with service desk tools (e.g., ServiceNow, Jira, Zendesk)