The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community.
Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Private Medical & Dental Scheme
Contributory pension scheme of up to 5% with service
Employee Assistance Programme, Life Assurance and Income Protection Schemes
Employee & Friends/Family discounted rates at Heeton-operated hotels
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Fantastic career potential with one of the UK's fast-growing hotel operators
Retention bonus on completion of 6 and 12-month service
What we need from you
Previous management experience as a hotel manager at a mid-market branded hotel.
The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike.
You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business.
The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service.
Accountable and resilient with the ability to work under pressure in a fast-paced environment
Flexibility to respond to a variety of work situations; and ability to work on your own and as part of a team
Be highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
You will be a great team player with good interpersonal and communication skills
Have a high level of commercial awareness and sales capabilities
You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike
What you will be doing
People
Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR-related actions where needed
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Responsible Business
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owners policies, procedures, and regulatory requirements.
Maintain relations with outside contacts
Act as public relations representative to raise awareness of the hotel and brand in the local community
Drive team member involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotels carbon footprint
Perform other duties as assigned. May also serve as the manager on duty
Guest Experience
Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Financial
Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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