Overview
Role: Customer Services Advisor
Location: Halfords, Hemel Hempstead, England, United Kingdom
Join Halfords to deliver market-leading service in a busy retail environment focused on motoring and cycling products and services.
Responsibilities
* Provide high-quality customer service in-store and at the car park, delivering a range of fitting services for car parts, technology, cycles, and cycle servicing.
* Assist customers with product recommendations and solutions, tailoring your approach in a customer-focused sales environment where applicable.
* Develop practical problem-solving skills and work efficiently to meet customer needs.
* Receive comprehensive training to support career development within Retail or elsewhere in the Group.
Requirements and Skills
* Experience delivering great customer service, ideally in a retail sales environment
* Proactive approach to helping customers and understanding their needs
* Problem-solving skills
* Availability to work on a rota basis, including weekends
Ideally You’ll Also Have
* Knowledge and skills in car parts fitting and cycle repair
* Experience of working towards and achieving sales targets
Benefits
* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee wellness programme offering free, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes at a significant discount
* Life Assurance
* Uniform
* Option to join Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – access up to 30% of pay as you earn it for flexible finance
* Health Cash Plan – cash back towards healthcare costs
EEO and Inclusion
We’re committed to creating an inclusive workplace and are an equal opportunities employer. We welcome applications from all backgrounds and invite you to apply.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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