Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries. Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Department
Job Summary
We are seeking a highly motivated and professional DMS Manager to lead and develop our Dealer Management System (DMS) integration strategy. This role will be responsible for shaping the DMS roadmap, identifying synergies and partnership opportunities, and ensuring our platforms support business growth and operational excellence. The ideal candidate is a strong communicator with proven experience in the automotive sector and a passion for driving innovation and efficiency.
Key Responsibilities
* Define, manage, and maintain the DMS roadmap, ensuring alignment with business strategy and operational needs
* Must be able to understand technical workflows and processes and have a deep understanding of API’s and specifications.
* Must be able to review and troubleshoot the integration(s) between product and DMS and make recommendations and find solutions
* Lead DMS partnership initiatives, including vendor engagement, evaluation, and collaboration opportunities
* Identify and develop synergies and integration opportunities across systems, platforms, and processes
* Support digital transformation initiatives across the business through effective DMS utilisation
* Work closely with internal stakeholders to understand requirements and deliver scalable technology solutions
* Provide guidance, insight, and expertise to leadership teams regarding DMS capabilities and direction
* Ensure compliance, data integrity, and optimal configuration of the platform
* Lead and embed change management processes, ensuring smooth adoption of new functionality, enhancements, and system initiatives
Required Experience & Qualifications
* Proven experience within the automotive industry (essential)
* Experience working with or managing Dealership Management Systems (DMS) (highly advantageous)
* Strong understanding of dealership operations, processes, and system dependencies
* Excellent communication, stakeholder management, and relationship-building skills
* Strategic thinker with the ability to identify opportunities for improvement and innovation
* Strong organisational skills and the ability to manage multiple priorities
Personal Attributes
* Professional, approachable, and collaborative
* Confident communicator with the ability to engage at all levels
* Forward-thinking, solution-oriented, and commercially aware
* Detail-driven with a strong focus on delivery and results
Essential Experience
* Work experience in the automotive industry
* Understanding of dealership aftersales processes/procedures
* Previous DMS experience
* JIRA ticket management system (or similar)
Essential Skills
* English, and a second language would be beneficial (German, French, Spanish or Italian)
* Ability to work to deadlines with good time management skills
* Ability to multitask and prioritise workload
* Ability to work remotely and independently
* Able to review and troubleshoot using XML, JSON, RESTful and SOAP APIs.
Other
* Be available to attend out of hours calls with colleagues in Australia and the US
* Willingness to travel across Europe