Role Overview
Priscilla Bacon Lodge is a specialist palliative care unit within Norfolk Community Health & Care NHS Trust. We are looking for a compassionate and organised Ward Clerk / Receptionist to join our team. The first point of contact for patients, relatives and visitors, you will support the ward team with professional administration, accurate record keeping and a warm welcome.
Responsibilities
* Provide a professional welcome and manage patient admissions, transfers and discharges.
* Coordinate ward processes such as arranging transport, coordinating supplies and handling correspondence.
* Maintain accurate documentation, filing systems and administrative records.
* Liaise with relatives, providing clear and empathetic communication at sensitive times.
* Support the wider Community Operations Administration Services (COAS) across inpatient and community services.
Qualifications
* Highly organised, confident IT user with strong prioritisation skills.
* Calm under pressure, strong team player, motivated to deliver a safe and professional service.
* Strong communication skills and empathy, essential for sensitive conversations.
* Experience in a clerical or administrative setting within a healthcare environment is preferred.
Benefits & Working for Us
Working within our organisation you will enjoy NHS benefits, generous leave and learning opportunities while working in a compassionate and supportive environment dedicated to specialist palliative care. Your contribution will be valued, your development encouraged and you will have the chance to work across the wider organisation.
Equal Opportunities
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. All sites are smoke free and we welcome people with disabilities under the Disability Confident Scheme.
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